INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. What types of products can I customize?
You can personalize a variety of products, including engraved jewelry, custom mugs, photo frames, keychains, phone cases, and more!
2. How long does it take to process and ship my order?
Processing times vary depending on the product, but most custom orders take 3-5 business days to create, plus shipping time.
3. Can I preview my design before placing an order?
Yes! We offer a preview option for select products. If needed, our team can also assist with design adjustments before finalizing your order.
4. Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times may vary based on location.
5. What if I receive a damaged or incorrect product?
We strive for perfection, but if there’s an issue with your order, contact us within 48 hours of delivery, and we’ll work to resolve it promptly.