Effective Date: 01-02-2025
At KOREA BOO PORTAL, we strive to provide the best customer experience. However, due to the custom nature of our products, there are specific guidelines regarding order cancellations. Please review our policy below:
1. Cancellation Window
You may cancel your order within 24 hours of placing it. Once the order enters production (typically after 24 hours), we are unable to accommodate cancellations, as the customization process begins immediately.
2. How to Cancel Your Order
To cancel your order, please contact our customer support team at:
📧 Email: info@koreaboo.ae
You must include your order number and cancellation request in the email.
3. Exceptions
- Faulty or Incorrect Items: If you receive a damaged or incorrect product due to an error on our part, we will provide a full refund or replacement.
- Shipping Delays: We are not responsible for delays caused by the shipping carrier. However, we will do our best to resolve any issues in a timely manner.
4. Refund Process
For cancellations made within the 24-hour window, a full refund will be issued. If a refund is granted after the cancellation or error, please allow 5-7 business days for the refund to process, depending on your payment method.
5. Contact Us
If you have any questions or need assistance with your cancellation, please reach out to us:
📧 Email: info@koreaboo.ae
📍 Address: Dubai