KOREA BOO PORTAL Shipping & Return Policy
Effective February 1, 2025
🚚 FREE UAE SHIPPING
All UAE orders enjoy free standard shipping – no minimum spend required!
Processing Time
• 1-2 business days (ready-to-ship items)
• +1-3 days for customization
Delivery Estimates
| Destination | Delivery Time | Shipping Cost |
|---|---|---|
| UAE | 1-3 business days | FREE |
| International | 10-20 business days | Calculated at checkout |
After Dispatch
✓ Tracking email sent immediately
✗ Address changes impossible after shipment
⚠️ Customs delays may affect international orders
🔄 Returns & Exchanges
15-Day Satisfaction Guarantee
We Accept:
✅ Returns
• Non-custom items with tags attached
• Free return shipping (we provide labels)
✅ Exchanges
• Wrong/damaged items
• Size/color changes for non-custom products
Not Accepted:
✗ Personalized/customized items
✗ Gift cards & sale items
How to Return/Exchange:
- Contact us within 48 hours:
- Email: info@koreaboo.ae
- WhatsApp: +971 56 467 1069
- Include order # + photos
- We’ll email a return label if approved
Processing Time:
• Refunds: 7-14 business days after we receive returns
• Exchanges: Shipped within 3 business days
⚠️ Important Notes
• Custom orders: Final sale (verify design proofs carefully)
• Defective items: Free replacement within 30 days
• International returns: Customer pays customs fees
📞 Need Help?
Customer Support:
• Email: info@koreaboo.ae (24h response)
• WhatsApp: +971 56 467 1069 (9AM-6PM GST)
• Dubai Warehouse: Appointment only